Booking terms

Services and seller

Crown Barbers appointments are provided by Heeva at 15 Bowes Pl, Phillip ACT 2606. The payment seller identified at checkout is S.A.Z CONSULTANTS PTY LTD. Prices are shown in Australian dollars. Appointment times use Canberra time, including local daylight-saving changes.

Booking and payment

Review the selected service, extras, appointment time, price and booking policy before paying. Full payment is collected through Stripe’s hosted checkout. A selected time or temporary checkout hold is not a confirmed appointment; confirmation follows the app’s verification of successful payment.

The quoted total may include the occupancy adjustment and selected extras shown before checkout. If the app asks you to review a changed price or policy, review the updated details before proceeding. If checkout has an uncertain result, check its status or contact Crown before paying again.

Cancellation and refunds

Use your private management link to review and explicitly confirm a cancellation. Opening the link does not cancel the appointment. The app retains the booking policy accepted at checkout.

The current app’s change-of-mind calculation is 100% of the paid total when cancellation is received more than 48 hours before the appointment; 50% when received more than 24 hours and up to 48 hours before it; and 0% at 24 hours or less before it. The app shows the calculated amount before confirmation.

Service issues, studio cancellations and statutory remedies are reviewed separately from these change-of-mind bands. Requests after the appointment or missing policy information require separate review. A cancellation does not mean a refund has already completed: the management page shows processing or review status, and approved refunds use the original payment method.

Calendar and email updates

When connected and enabled, the business Google Calendar receives paid app bookings and the app removes its mapped event after cancellation. Calendar or email-provider delays do not change the saved booking state. Check your booking management page or contact Crown if an update is missing.

Calendar sync does not import walk-ins or other external appointments into app availability. Heeva manages walk-ins around confirmed app appointments.

Your booking link and contact details

Provide accurate contact details so Crown can send the booking information. Keep your private management link secure, because a person with the link can access its booking controls. For help with a booking, refund, expired link or service issue, contact crown.barbers.woden@gmail.com.